ProLnkEvery street. Every home. One system that knows them all.
What's inside, how it's doing, and who takes care of it.
Meet ProLnkHomes that simply run well.
Example home · building
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ProLnk
The technology behind the American home.
ProLnk builds ETCH and the platforms our partners run under their own names. One system for every home: what's in it, how it's doing, and the trusted people who take care of it.
Every pro and tech is background-checked before their first job·One vetted network, shared across operators·Every trade a home needs·Sealed records for every home·Powered by ProLnk·Every pro and tech is background-checked before their first job·One vetted network, shared across operators·Every trade a home needs·Sealed records for every home·Powered by ProLnk·
Why ETCH
Every home, understood by everyone who cares for it.
Operators, insurers, builders and homeowners all look after the same house. ETCH gives them one shared record and one trusted network, so every repair starts informed, every turn moves quickly and every visit happens on schedule.
Records
Know what's in every home
Systems, ages, models and conditions, on record before anyone rolls a truck.
A sealed, timestamped record of every system and room.
Scheduling
Work runs on your schedule
Every job goes out with a date, a window and a price limit.
Vetted firms accept on your terms. No more chasing callbacks.
Diagnosis
The right fix on the first visit
Photo diagnosis names the system, the likely cause and the part before dispatch.
The right parts on the truck, the job done in one trip.
Network
Great pros wherever your homes are
One vetted network, shared across operators and growing where homes need it.
Reliable firms in every market you serve.
Move-out
Move-outs that feel fair
Sealed move-in and move-out photos, with normal wear kept separate from damage.
Clear records for residents, and a person approves every charge.
How it connects
One record. Six doors.
Every door opens onto the same home record. Here is what flows through each one.
The home recordEverything about one home, sealed to the home itself.
Network
Every home on the map.
Coast to coast, one connected network.
The software
One photo, all the way to a fixed home.
ProLnk is the software underneath every ETCH product. It turns what people see in a home into the right pro, a finished job and a permanent record, and it gets smarter with every job.
Anyone in the home can start it.
A resident, a homeowner or a pro on site takes a photo or a short video. No forms, no codes. Location, the home and who sent it are attached automatically.
Phone camera, in the app or by text
Works from the ground, inside and out
Personal details stripped before anything is analyzed
The photo becomes a diagnosis.
Our models work in stages, from the system to the model, the likely cause and the part. Every finding carries a certainty score, and prices only appear when the certainty is high enough to trust.
System, model, cause and part
Certainty on every finding
Unsure? It asks for one more photo
See the fix before you say yes.
The software renders the repair on the person's own photo, changing only what's damaged. A before-and-after slider shows exactly what they're agreeing to.
Their home, not a stock image
Only the damaged area changes
Approval saved with the job
The right pro, not the first one.
Jobs go to vetted firms by trade, service area, what they're equipped to do and how well they've done it. Operators set the price limits; the software books inside them.
Trade, area, capability and track record
Inside the owner's not-to-exceed limit
Most jobs never need a person to dispatch
Plumbing · supply valve leakIllustrative example
1
Plumbing pro APreferred★ 4.9 212 reviews · on time 98% · replies in 12 min
96Match
98/105Priority
2
Plumbing pro BTrusted★ 4.8 87 reviews · on time 95% · replies in 40 min
88Match
84/105Priority
3
Plumbing pro CVerified★ 4.6 19 reviews · on time 91% · replies in 2 hr
74Match
61/105Priority
Proof the work was done.
The pro closes the job with photos from the same angles. The software checks them against the original and confirms the fix before anyone is paid.
Before and after, matched
Completion verified, then payment released
Disputes settled with evidence
Every home keeps its own record.
Photos, findings, repairs and system ages are sealed to the home itself, not to an account. When the home sells or the resident changes, the history stays with the house.
Timestamped and tamper-evident
Follows the home through owners and residents
Owner and resident each see what's theirs
Every finished job makes it smarter.
Completed work becomes labeled training data. The diagnosis gets sharper, the matching gets better and prices get more accurate, for every home on the network.
Real outcomes, not guesses
Better diagnosis with every job
A data advantage that compounds
Running underneath
Event engine
Storms, system age, recalls and home sales trigger checks before anything breaks. Homes in a storm's path are inspected in order of need with one approval.
Home record network
Agents, inspectors, lenders, insurers and builders can start a home's record. The owner claims it, and everyone who helped build it stays connected to it.
Partner payouts
Referral and revenue share are tracked and paid automatically, routed the way each partner's licensing rules require.
AI agents with a human gate
Intake, dispatch, scheduling, condition and finance agents handle routine work. People approve anything that matters and can see the reasoning.
Wear allowance
Condition is compared against how long someone lived there and each item's useful life, so normal wear is never charged as damage. A person approves every charge.
Console, apps and APIs
One console for operators, apps for residents, homeowners and pros, and APIs to plug into the systems you already run. All of it can carry your brand.
Your data
Your organization's dataYours, to use freely.
Everything ETCH captures for you lives in your own systems, in your format. Use it anywhere, export it any time, keep it if you leave.
Personal informationContact info never sold.
Residents', homeowners' and pros' names, contact details, photos and messages are never sold. They're used only to run the service.
Network insightsAnonymized, across many homes.
How long systems last, what repairs cost and what fixes work. No names, addresses, rates or vendor terms. This is what makes ETCH smarter, and ETCH may license it.
The ETCH Score
One score for the condition of a home.
From 175 to 975, band first. Built from what's in the home, how old it is, how it's cared for and what's been fixed, all from sealed records. Every repair, every check, every photo moves it up.
Systems—
Safety—
Envelope—
Lifecycle—
Resilience—
Air & Water—
At Risk 175Aging 575Fair 700Sound 800Excellent 900
Products
One system. Every side of the home.
ETCH Enterprise · overview
Good morning
Here's what needs you today.
Post-storm roof checksReady to approve
Quotes over your limitWaiting on you
Homes not ready for keysMove-ins coming up
Renewal riskResidents to call
Everything else moved overnight without anyone touching it.
ETCH Enterprise
Turn Defense, Everyday, and Data & Capital Planning for rental portfolios. Executive, regional, state and metro consoles. See it →
ETCH Pro · live intake
Offers in your service area
Where work is coming from, and who on your crew can take it.
Water heater · no hot waterWindow and limit set · resident photos attached
Urgent
Kitchen faucet dripHomeowner job · you quote
AcceptPass
Running toilet · hall bathWindow set · within the limit
AcceptPass
Crew on the mapWho's free, who's driving, who's on site
Live
ETCH Pro
Live intake by ZIP, crews on the map, jobs with their window and limit, fast payouts. A technician app with the parts list before the truck rolls. See it →
ETCH Renters
Move-in in a few taps, Move-In Shield, repairs from a photo, emergency help and a fair move-out. Branded for each operator. See it →
ETCH Home
The app that knows your home: the record, the filing cabinet, vetted pros, storm alerts and your ETCH Score. See it →
Beyond the fix
Everything else a home needs, in the same app.
Insurance, utilities, furniture, tools and materials, offered from what the home record already knows. Pick who you are.
For your home
Everything a house needs, from the home’s own record.
The ETCH Home record knows the roof, the systems and the rooms, so every quote and every purchase starts from facts, not a form.
Supplies at volumePaint, filters, fixtures and turn supplies at volume prices.Volume pricing
AppliancesReplace on plan, delivered and installed, scanned in.Replace on plan
InsurancePortfolio coverage informed by documented homes.Documented homes
Utilities at turnService moved between residents without a vacant gap.No gap
Vendor networkBackground-checked pros by trade, ready across every market.Background-checked
Offered through ETCH alongside the core product. Names, contact details, photos and messages are never sold.
White-label
Our technology. Your name on it.
Partners run ProLnk under their own brand. Their customers see them; they get the console, the reporting and the network.
Builders
The years after closing
Closing-day record, warranty timeline, claims routed to the original trade, pre-drywall photos kept for life. ETCH Builders →
Carriers & warranty
A home app for every policyholder
Documented homes, prevention tasks, faster claims and photo-verified system ages. ETCH Partners →
Utilities & associations
Move-in without the phone call
A few-click utility setup and move-out flow, and vendor portals for member networks. ETCH Partners →
Why we're building ETCH
You'll never know how much we saved you. That's the point.
The flood that never happened. The claim nobody filed. The Saturday you got back. When one home is looked after, the family, the pro, the insurer and the whole street come out ahead.